returns, cancellations & refunds

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i do not offer returns, for obvious reasons, unless the food is faulty. it will be your responsibility to transport items from the collection point at an appropriate temperature and store items correctly thereafter.

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cancellations are possible, though clearly these are best avoided. 

 

cancellations made after 7pm on tuesdays will be refunded (less a £2 admin fee per item) BUT ONLY IF THE DISH CAN BE FROZEN FOR RESALE AT A LATER DATE

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if a dish cannot be frozen a refund of 40% will be made. i am a small business and cannot absorb the cost of customers changing their mind unless there are exceptional circumstances.